Last updated: September 3, 2026
Scapi Magazine sells physical, print-on-demand merchandise, including apparel, headwear, bags, mugs, towels, and related accessories. Each item is produced specifically for the order. This policy applies to purchases made through scapimag.com.
Please review the product, size, color, quantity, and shipping address carefully before completing your purchase.
Made-to-order purchases
Except where required by applicable law, we do not accept returns or exchanges and do not issue refunds because a customer changed their mind, selected the wrong size or color, ordered the wrong product, or no longer wants the item. This applies to both regularly priced and sale items.
Damaged, defective, misprinted, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what you ordered, email scapimag@gmail.com within 30 days after delivery.
Please include your order number, the email address used for the order, a description of the problem, and clear photos of the affected item and packaging. If multiple items have the same issue, include a photo showing all affected items together. We may request additional information needed to review the claim with our fulfillment provider.
Packages lost in transit
If tracking has stopped updating and your package has not arrived, email scapimag@gmail.com within 30 days after the estimated delivery date. We may ask you to confirm the shipping address and contact the local carrier or post office before the shipment is treated as lost.
A package marked as delivered by the carrier is not automatically considered lost. Please check with household members, neighbors, the carrier, and the local delivery office first. Replacement or refund requests for packages marked delivered are reviewed individually and are not guaranteed.
Approved claims
We review eligible claims with Printful, our print-on-demand fulfillment provider. If a claim is approved, Scapi Magazine will provide either a replacement at no additional product or shipping cost or a refund for the affected item to the original payment method. You may tell us which resolution you prefer, but the available resolution may depend on the issue and the fulfillment provider’s review.
After a refund is issued, your bank or card provider may require additional processing time before the credit appears.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We can only cancel or change an order before it enters fulfillment. Once production has begun, the product cannot be changed or canceled and the order is not eligible for a refund for that reason. Address or shipping-method changes may remain possible for a limited time, but they are not guaranteed.
Incorrect addresses and returned packages
Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the address was incorrect or incomplete, it was unclaimed, or delivery was refused, the customer is responsible for any cost to reship the order. Once an order has shipped, the address may not be changeable.
Do not mail returns without instructions
Most approved quality claims do not require the item to be returned. Scapi Magazine does not publish or maintain a customer return address. Do not mail an item to Scapi Magazine, Printful, a fulfillment facility, or any other address unless we first provide written instructions. Unsolicited returns may not be received or processed.
Contact
For order problems, cancellation requests, or questions about this policy, email scapimag@gmail.com. Include your order number whenever possible.
This policy does not limit any rights that cannot be excluded under applicable consumer law.